On-Call Scheduling (Pro Feature)

On-call scheduling lets you define a rotation (daily/weekly/custom shift length) so new incidents are automatically assigned to the right person.

It also supports overrides (temporary swaps) and escalation if an incident isn’t acknowledged in time.

Where to Find It

In the dashboard, open:

Direct URL: /user/on-call/schedules

A schedule defines:

You can link a schedule to a status page.

When linked, new incidents created on that status page auto-assign to whoever is on-call right now.

Members are the people who rotate in order (position 0 → 1 → 2 → …).

If a schedule has no members, there’s no one to assign to.

Overrides temporarily swap in someone for a specific time window without changing the underlying rotation.

On-call assignment happens when an incident is created for a status page that has an active on-call schedule linked.

This includes:

If escalation is enabled, the system can also re-assign during escalation when the incident hasn’t been acknowledged.

On-call scheduling is about ownership and escalation (who is responsible right now).

Notification channels (Slack/Discord/Telegram/PagerDuty/webhooks/email, etc.) are about where alerts get delivered.

On-Call menu missing: on-call scheduling is plan-gated (Pro+). If your plan doesn’t include it, you’ll see an upgrade screen.
No one is assigned: ensure the schedule is active, has members, and is linked to the correct status page.
Times look off: double-check the schedule timezone and the rotation start timestamp.